When you need managed services to maintain peak operation to your IT network, consider REAL. We’ll manage all of your IT services for a flat-rate fee so you can focus your efforts on your business. Let us give you the peace of mind you deserve with REAL's Security & Compliance plan.

 

When you sign up with REAL'S Security & Compliance managed services plan, here are the differences between our services and the competition:

 

  • Image Based Backup. For years files, folders, and line of business databases were the focus of backup strategy. As software and hardware have grown more complex (ex. Cone Beam Imaging), it is not uncommon for issues to arise with a database or software itself. You may have experienced an instance where a storm knocked out power and the next day as computers are being turned back on, you find that everything works except the Xray capture computer. This is a difficult scenario for multiple reasons: dollars per hour losses, frustrated patients, treatment plans not being updated or advanced, and the depletion of qualified line of business tech support in the dental industry in the last 5 years. This is why we are utilizing Image Based backup. Now we can maintain a complete, functional copy of your Xray computer from the operating system down to the practice management and imaging software. In the event it is necessary, we can restore the entire computer to a new tower or a repaired tower without having to rely on (sometimes unreliable) dental software company support. Stress alleviated; problem solved.

 

  • Simple Help Desk Submission Software. You and your staff are busy seeing patients. So, our goal is to render IT support in the most efficient way. With our new Help Desk Button, you will have a HELP icon right on the Taskbar. This HELP button, when clicked, will intuitively prompt your staff to submit helpful and simple information about their problem, so we can assist them more efficiently. Less time, less questions, better results.

 

  • Password Management. This application/service will allow you and your key staff to securely store credentials to your critical vendors, insurance companies, banks, etc. Instead of storing passwords on documents, or in browser applications, you will have one simple solution.

 

  • Simulated Phishing. There are parts of HIPAA and PCI regulations that target employee readiness. This service allows REAL to assess the readiness and vigilance of you and your staff in an ongoing manner and keeps your practice in compliance with both standards in the process.

 

  • Penetration Testing and Dark Web Monitoring. Quarterly, we will subject your practice to an intensive penetration test of security standards and posture, both internally and externally. We will review this report with you via phone, Web Conference, or in person (your preference) and strategize improvements both for the short and long term. During these intensive tests there will be Dark Web issues uncovered (there always are) which is why we utilize Dark Web monitoring. As these issues are discovered, we include all vulnerabilities in a profile for your practice that is then monitored continuously to report changes or threats relating to PII, emails, passwords, and other critical information. We aren’t waiting for criminals to test your security; with penetration testing we are continuously hardening your defenses.

 

  • Compliancy Group. With your new Security and Compliance plan you will have a dedicated Compliancy Group coach who will ensure HIPAA and OSHA regulations are understood and updated. Your practice will be prepared for an audit as confidently as they are prepared for a hygiene appointment.

 

Operating a business today requires an informed, focused consideration of IT security and compliance. A successful dental practice needs to invest in advanced, modern security for their technology. Otherwise, you risk the loss of data, revenue, reputation, exposure to litigation and liability issues, assessed fines, ransomware attack, interruption of business or loss of business, etc. REAL is an IT Security and Compliance Firm. It is our expertise and purpose to protect your business.